Foscam HD 2
(formerly known as Foscam Surveillance 2)
  

Introducing our All New Foscam HD 2 app

If you are looking for our version 1 app, please click or tap here.

Foscam HD 2 (formerly known as Foscam Surveillance 2)is the successor of Foscam Surveillance, the best-selling camera app for Foscam. It's the only app you need for controlling your Foscam cameras. Wether you want to protect your business or home, keep an extra eye on you elderly mother or don't want to miss a single second of your new-born baby: this is the app you need.

Highlights

Full HD stream

Shows the full HD streams of the cameras (in contrast to those other apps that show a scaled downed, low framerate image)

Today screen support

Only available in PRO version

Add up to two cameras for a quick glance from your Today screen!

Pan/tilt

Panning means moving the camera horizontally, tilting means moving the camera vertically. Some models support moving in 4 directions, other models support moving in 8 directions. The app supports both and lets you control the camera easily.

iPad support

Only available in PRO version

Not just scaled up, but full iPad support and controls can be adapted for both right- and left-handed users.

Motion detection

When motion is detected the app will notify you. Motion detection can be fully configured from within the app and can be quickly turned on or off. Additionally it is possible to use the input/output features of your camera to connect a door switch or external siren.

Sound detection

When sound is detected the app will notify you. Sound detection can be fully configured from within the app and can be quickly turned on or off. Additionally it is possible to use the input/output features of your camera to connect a door switch or external siren. Please note that sound detection is only available on Foscam cameras that support it.

Two-way audio

The app supports full two-way audio support for Foscam MJPEG cameras, meaning you can hear the audio recorded by the camera's microphone, but also you can talk back. If your camera is equipped both with a microphone and speaker that is. Please note that two-way audio is not supported for all models and that the audio quality can differ between camera models.

Connection monitoring

When the connection drops for whatever reason the app will try to reconnect at regular intervals

Find cameras in the network

Easily find cameras in the network and configure them.

Patrol

Patrolling is moving the camera automatically at a specified interval, horizontally or vertically or both. In the app patrolling can be fully configured to follow certain patterns and quickly be enabled or disabled. Most Foscam MJPEG pan/tilt cameras support this.

Presets

Presets are pre-defined camera positions. Most Foscam MJPEG and H264 pan/tilt cameras support this, but remember that it has to be enabled on the camera first! Using the app you can manage preset position and move to them with a push of the button.

Optical zoom and focus

Some cameras are equipped with an optical zoom lens. You can control the zoom and/or focus from the app. Additionally, even when your camera is not equipped with an optical zoom lens, you can use pinch to zoom digitally to view the image in full resolution and even beyond.

Mosaic with 2, 4 or 6 cameras

Lite version is limited to 2 cameras

In the mosaic view you have the ability to view up to 4 (portrait) or 6 (landscape) live video streams simultaneously.
Swipe up or down to view more cameras.

Secure HTTPS

HTTPS support for Foscam HD camera models that support it.

All features

Please understand that currently it is not possible to upgrade from LITE to PRO. We are working on that. When in doubt, go PRO!
LITEPRO
Unlimited number of cameras can be addedNoYes

2 cameras can be added, to add another one has to be deleted first

Shows the full HD streams of the camerasYesYes
In contrast to those other apps that show a scaled downed, low framerate image
Full HD streamsYesYes
Up to 1080p full HD, depending on camera model
Lots of Foscam camera models supportedYesYes
Check the here for a list

Only International Foscam models

International & Chinese Foscam models

Possiblity to add camera of other brandsNoYes
Check the here for a list

Amcrest models, almost any MJPEG, JPEG or H.264 camera

View the live video feed of your camerasYesYes
Pan/tilt your camera in all directions*YesYes
Motion detectionYesYes
Not only switching on/off but also configuring it
Sound detection*YesYes
Not only switching on/off but also configuring it
Mail server setup from within the app*YesYes
Not only switching on/off but also configuring it
Enable or disable Mail on alarm, app sound on alarm, camera sound on alarm*, output on alarm*, snapshot on alarm*YesYes
Two-way audio*, that is listen and talkYesYes
For Foscam HD cameras only audio from camera to app is possible yet
Duo view for showing 2 cameras simultaneouslyYesYes
In landscape or portrait
Mosaic view for showing more cameras simultaneouslyNoYes
4 cameras (in landscape) and 6 cameras (in portrait)
Swipe up or down in any view to view other camera(s)YesYes
Digital zoom by pinching or double tappingYesYes
Even when your camera doesn't support zoom
A maximized view to view the camera without any clutterYesYes
In the maximized view there are overlayed controls to control the cameraYesYes
Manage and control preset positions*YesYes
Control patroling*YesYes
Quickly enable/disable the motion / sound / input detectionYesYes
Support for optical zoom and focus*YesYes
Special iPad supportNoYes
And not just a scaled up version of the app!
On the iPad the controls can be adapted to accomodate both right-handed and left-handed usersNoYes

iPad version not available

Taking full advantage of retina displays on iOS devicesYesYes

But mind not on iPad

Today screen supportNoYes
Add up to two cameras for a quick glance from your Today screen!
Take snapshots and save it to your camera roll or send as mailYesYes
Adjust image settings*YesYes
Like brightness, contrast, hue, sharpness, light mode, etc
Advanced camera settings*NoYes
Pan/tilt speed, mirror/flip settings, etc
Mirror and flip is taken into accountYesYes
For example when mounted to a ceiling

Needs to be set on camera first

Can be adjusted in app

Support for alarm input YesYes
Input triggers alarm, for example to be used with a door switch*
Support for alarm outputYesYes
Output is set on alarm, for example to be used with an external siren*
Switch infrared light (night vision) on or off*YesYes
Support for zonesNoYes
To categorize your cameras
Find cameras in the networkYesYes
Including easy setup procedure
HTTPS support*YesYes

* Please understand that not all the features above are available for all camera models. Check here for a feature matrix. Audio quality can differ from camera to camera.

Missing a feature?

This is just a start. We keep adding features on a regular basis. Please help us decide on what features to work first and follow the development on Twitter.

Changelog

Please note that these changelogs apply to the PRO version of the app and features may or may not be available in the LITE version

Changes in version 2.35:

  • When adding a new camera, the default stream will now have lower delays and better audio
  • Preferring the old streams? Go to Camera settings / Change Stream / select Standard RTSP or Mobile RTSP

Upcoming updates

Changes in version 2.36:

  • Planned: iOS 10 support
  • Planned: audio from iPhone to camera
  • Planned: P2P support

Rating

Version 1 of the app is used by tens of thousands of users and reviewed by many of them, giving an average of 4.5 stars! We aim for 5 stars for this version. A 5-star rating after each update is very much appreciated! Reviews attract new users and that allows us to keep updates free of charge.



About Foscam

ShenZhen Foscam Intelligent Technology Ltd. (www.foscam.com) is a manufacturer of IP network cameras for home and business use. They offer good quality products for an affordable price. We, the makers of the app, are not related to Foscam in any way. We independently developed this app especially for their products. As we have much experience with their products we can confirm that they offer a good quality-price ratio.

If you are looking to buy a Foscam camera, please check one of the links below:

  • Danish reseller
  • http://www.foscam.dk
  • Dutch reseller
  • http://www.foscam.nl
  • French reseller
  • http://www.foscam.fr
  • German reseller
  • http://www.foscam.de
  • US reseller
  • http://www.foscam.us
  • South African reseller
  • http://foscam.co.za
  • Swedish reseller
  • http://www.foscam.se

    We are not paid for publishing these links.

    New features

    The new app (as compared to version 1) supports these new features:

    • Improved camera image resolution for Foscam HD cameras
    • Improved finding and setting up of cameras
    • Full iPad support (not by just sizing up the screen) in a 'universal binary', meaning: pay only once for both iPhone and iPad apps
    • Better image quality on iPhone 6/6+/6S/6S+: in version 1 the screen was just scaled to fit
    • The number of supported camera models has been increased dramatically, see Camera Models. The Foscam C1 camera model is now for example supported.
    • Today screen support: up to two cameras can be added to the Today screen
    • Sound detection for MJPEG cameras that support it
    • In-app notification on alarm (motion detection etc)
    • Improved alarm control: easily configurable from the app
    • Zones have been added: You can add cameras to a zone and switch easily between zones
    • Duo view has been added: besides four or six cameras, you can show two camera simultaneously
    • Improved navigation: You can always swipe to another camera or quickly select a zone or specific camera
    • Improved digital zoom: Tapping twice on the camera image zooms into that particular part of the image
    • HTTPS support for camera models that support it, or when you are using a HTTPS proxy
    • Improved performance: Memory management has been completely optimized and streaming performance has been improved
    • Mail server setup added for HD cameras (available in version 2.24 and higher)
    • TLS/STARTLS support for Foscam MJPEG and HD cameras (available in version 2.24 and higher)

    What is still missing?

    No matter how hard we have worked the last 18 months, the app is still lacking some features that were present in version 1. We want to add all those features as soon as possible, but also have a lot of ideas for new features that we want to add. We need your help to ensure that we are working on the right stuff!

    survey hosting

  • Feature added: support for FI9820W, FI8620, FI8608W and FI8602 is available from version 2.23 and up!
  • Feature added: mail server setup for both (MJPEG and HD cameras) will be available in 2.24 and up!
  • Why we developed version 2

    Software ages over time. And it doesn't always age nice. In our version 1 app we have made choices in the past that worked against us when adding new features. It made it difficult to add new features without compromising stability.

    Also, we wanted to support the iPad, and not just by scaling up the screen.

    So we started from scratch (while reusing existing parts), with a new software architecture, an improved software development process and new ideas, which are all incorporated in the new app. The software architecture allows us to easily add new camera models and features continuously, and that's exactly what we are going to do!

    Follow the development on Twitter

    Supported Camera Models

    Foscam Cameras

    Below is a list of supported camera models with the features that are supported in the app. The table below is scrollable both horizontally and vertically.

    Please note that not all features are supported for all camera models and no rights can be derived from this list: we try to keep this matrix as accurate as we can. The list below is scrollable. Show the feature matrix on one page.

    Features are explained here

    Note, sound detection is also available on MJPEG camera models that support it (this is checked run-time, the matrix above doesn't reflect this correctly)

    Chinese Foscam Models

    Fostar is a sister company of Foscam that provides camera models to resellers. We try to support these models too.

    Please note, these models are only available in the PRO version.

    Fostar Cameras

    Fostar is a sister company of Foscam that provides camera models to resellers. We try to support these models too.

    Please note, these models are only available in the PRO version.

    Amcrest Cameras

    There is limited support for Amcrest cameras. This could not be completely tested by us, is experimental and comes with no waranty.

    Please note, these models are only available in the PRO version.

    And any other Foscam Compatible MJPEG Camera ...

    There are a lot of other compatible cameras that are compatible with Foscam MJPEG cameras and those can be used too. Check the FAQ on how to check if a camera is compatible with the app. Add them in the app as Foscam compatible cameras.

    Please note, this feature is only available in the PRO version.

    And any other MJPEG/JPEG IP camera ...

    Apart from the Foscam compatible cameras above, you can add any MJPEG or JPEG compatible IP camera as long as it provides an HTTP URL with a MJPEG stream or JPEG snapshot. You'll need to do some research to find out the exact url. Also note that no controls are available for those cameras.

    Please note, this feature is only available in the PRO version.

    And almost any other H264 camera ...

    Even H264 cameras other than Foscam can be added as long as it provides an RTSP stream URL. You'll need to do some research to find out the exact url and some tweaking in the camera's settings may be needed. Also note that no controls are available for those cameras.

    Please note, this feature is only available in the PRO version.

    iOS Device Requirements

    To use Foscam HD 2 on an iOS device you'll need one of these Apple iOS devices running iOS 8.0 or later:

    • iPhone 6s/6s+
    • iPhone 6/6+
    • iPhone 5S
    • iPhone 5C
    • iPhone 5
    • iPhone 4S*
    • iPod 5th generation*
    • iPad Pro
    • iPad Air 2
    • iPad Air*
    • iPad 4
    • iPad 3
    • iPad 2*
    • iPad Mini 3
    • iPad Mini 2
    • iPad Mini*
    • Or later

    For devices with an iOS version below 8.0, please check out our beloved Foscam Surveillance Pro 1
    To use the Today screen extension you need a device with at least iOS version 8.1
    Devices marked with an asterisk (*) have limited memory, streaming multiple high resolution streams simultaneously can cause the app to quit due to memory constraints

    Minimum Network Requirements

    For basic app usage you'll need:

    • A wireless router configured in your network (or a wired router with a separate wireless access point or a wireless cable/ADSL modem)
    • Basic network knowledge and analytical skills for setting up and configuring the camera(s)
    • Your cameras already connected and configured on your network either wired or wirelessly
    • A local network bandwidth of at least 100 Mbps
    • An internet bandwidth of at least 1 Mbps up and down (when connecting from outside your local network)

    You'll be able to access the camera(s) when both the iPhone or iPad and camera(s) are connected to the same network

    Please note that besides enough bandwidth you'll need to have a continous working network connection. Please check the video below:

    Recommended Network Requirements

    To use the full potential of the app you additionally need:

    • Advanced network knowledge for setting up NAT port forwarding on your router or cable/ADSL modem
    • A UPnP or NAT-capable wireless router with UPnP or port-forwarding configured
    • Or a VPN-capable wireless router (instead of UPnP or NAT port-forwarding)
    • A fast 3G or 4G connection on your iOS device *

    Then you'll be able to access the camera(s) from outside your local network.

    * For H264 streams a bandwidth (between camera and iOS device) of at least 1 MBit is recommended. This means the bandwidth from the camera to router, from router to internet and from internet to the iOS device.

    Tutorials

    Installation

    Setting up

    To set up your camera, please refer to the manual that came with the camera and set up the camera using the supplied software and/or the web-interface of the camera. In the app add the camera by entering the ip address and port number and the user account you use to log onto the cameras web interface.

    To access your from outside of your local network, please see Outside access and securing below. If you have problems setting up your camera, please check the document below:

    Using the app

    Swipe for more controls

    On an iPhone, when holding it in a portrait orientation and when viewing a single camera controls appear in the bottom of the screen. Swiping from left to right or right to left uncovers more pages with controls.

    On an iPad, when holding it in a landscape orientation and when viewing a single camera controls appear at the left or right of the screen. Swiping from up to down or down to up uncovers more pages with controls. Rotate the iPad 180 degrees to display the controls at the other side of the screen.

    Maximize for less clutter

    Tap the maximize icon to show one or more cameras without clutter. On an iPhone held in landscape orientation, and on an iPad, overlayed pan/tilt controls are available (for cameras that support pan/tilt that is).

    Pinch to zoom

    The video image can be zoomed in and out by using the pinch gesture. When zoomed in, the image can be panned or double tapped to view to fit. When not zoomed in double tap to view the image in the original resolution.

    Video tutorials

    Tutorials are all 1 minute or less.

    Adding a camera

    Deleting a camera or zone

    Detection and mail server settings

    Showing cameras on Today screen

    Detecting bad wifi

    Outside access and securing

    To access your camera or cameras from outside of your local network you'll need to do make some changes on your router or set up a VPN network.

    Access from outside of your network: UPnP or NAT port-forwarding

    When you want to access your camera from outside of your local network, you'll need to enable UPnP on both your router and camera(s) or setup NAT port-forwarding on your router. Some basic understanding of computer networks is required.

    For help, please refer to the documents below:

    Foscam.us has a video tutorial available for seting up port-forwarding:

    Access from outside of your network: VPN

    A more secure and flexible way to access your cameras from outside of your local network is to use VPN. When your router or other device in your network (for example NAS server) supports VPN, you will be able to access your cameras everywhere, like you were on you where on your local network! This means there is no need to provide a different IP address for your camera when on the way. And as an extra benefit all the communication is encrypted!

    There are different protocols for VPN to choose from: OpenVPN, IPSec, PPTP and L2TP. The latter three are supported by iOS natively. For OpenVPN you'll need to install the free OpenVPN on your iOS device. We currently haven't a tutorial ready for setting up a VPN network, but there are plenty of tutorials to be found on the internet.

    We recommend a VPN network connection for accessing your cameras from outside of your network

    The major consumer NAS brands support VPN, as wel as some consumer routers. For some routers custom firmware is available (for example DD-WRT or Tomato) to support VPN.

    Secure access

    Most Foscam HD cameras offer secure access through HTTPS. Important note: even when accessing the camera through HTTPS the video stream will be streamed unencrypted!!

    To enable HTTPS, you can easily select HTTPS in the camera settings and set the port number to 443

    Frequently Asked Questions

    Please read this FAQ when you run into problems or when you have questions. Your question probably is already answered! Please understand that we cannot give individual support for setting up your camera or assist you with diagnosing connectivity issues.

    Some terminology used in this FAQ:

    • Camera - A supported Foscam camera
    • Home network - The local area network (LAN) the camera is connected to (could be your home, or business network)
    • Router - the device in your home network that offers internet access, usually connected to your cable modem or ADSL modem see Wiki
    • Full Qualified Domain Name - See Wiki
    • Port forwarding - Technique to access devices behind a router, see Wiki

    Subjects

    Please select a subject below, or scroll down to the questions:

    See cameras overview to lookup wether your camera is a Foscam MJPEG or Foscam H264.

    Top questions

    1. The app is in a state where it doesn't recover from, even after closing and reopening
    2. I cannot access my camera after using your app
    3. Controls don't appear, screen is stuck on 'Querying camera controls'

    Generic questions

    Q: I cannot access my camera after using your appshow answer
    Q: I get the error 'unable to load' on my today screenshow answer
    Q: When using a VPN connection, cameras don't appear on Today screen, but do in the appshow answer
    Q: Does the app use my precious bandwidth when running in the background?show answer
    Q: Which cameras are supported?show answer
    Q: Okay, I have a Foscam, where can I get support setting it up?show answer
    Q: My camera stopped working, what do I do?show answer
    Q: On my local network the app works, but on 3G/4G it doesn'tshow answer
    Q: Daylight colors look weirdshow answer
    Q: How do I connect/use the input/output features of my camera?show answer
    Q: The camera doesn't move when I use the controlsshow answer
    Q: The message 'Querying camera controls...'' appearsshow answer
    Q: iOS: I Updated from iOS x.x to iOS y.y, now the app crashes or hangsshow answer
    Q: I cannot save snapshots to the camera rollshow answer
    Q: I think I found a bug, where can I report it?show answer
    Q: The app is in a state where it doesn't recover from, even after closing and reopeningshow answer
    Q: Controls don't appear, screen is stuck on 'Querying camera controls'show answer
    Q: I hear no soundshow answer
    Q: Talk button doesn't appear, where is it?show answer
    Q: The app stops unexpectedly/crashes! Now what?show answer

    Questions from version 1 users

    Q: The stream of my Foscam HD camera seems to be less stable in version 2 than it was in version 1show answer
    Q: In mosaic view the app loads the stream slower than in the version 1 of the appshow answer
    Q: Why are the FI8608W/FI8620/FI9820W/FI8602 models missing in the app?show answer
    Q: I'm missing this feature X which was present in version 1 of the appshow answer

    HD camera specific questions

    This section only applies to Foacam HD camera models. See cameras overview to lookup your camera model.

    Q: Why does connecting and streaming behave so differently than my other cameras?show answer
    Q: There is a delay when controlling the camerashow answer
    Q: I suddenly cannot connect to the camera anymoreshow answer
    Q: I experience heavy artefacts while my WiFi connection seems fine (video clip inside)show answer
    Q: Why is there a delay while connecting?show answer
    Q: Why is the image quality of my HD camera so bad? (hint: select other stream)show answer
    Q: I have a problem with my FI8608W/FI8620/FI9820W/FI8602 camerashow answer
    Q: When displaying a HD or Mobile stream the image doesn't appear, appears partly, is scrambled or the stream stallsshow answer
    Q: How do I change the video stream settings for the main and sub streams?show answer
    Q: In the web interface of the camera I don't see alarm or motion detection optionsshow answer
    Q: I hear intermittent, choppy soundshow answer
    Q: I can see an image of my HD camera on the mosaic screen, but not in the other screensshow answer
    Q: The onscreen display for the camera name and the camera time are in enormous lettersshow answer
    Q: I cannot control my Foscam HD camerashow answer
    Q: Connecting takes long / the video image is black / getting message: 'Warning: audio stream only'show answer
    Q: I can't access my FI9803P V2, FI9816P (or similar camera models) from outside of my network even though I have setup port forwardingshow answer

    MJPEG camera specific questions

    This section only applies to MJPEG camera models. See cameras overview to lookup your camera model.

    Q: I haven't bought the app yet, how can I be sure that it works with my non-Foscam MJPEG camera?show answer
    Q: Presets are different for the same camerashow answer
    Q: The presets don't workshow answer
    Q: Presets do not show up and I'm sure my camera support itshow answer
    Q: I don't hear the sound of the camera through my iOS device's speakershow answer
    Q: The sound is a bit thin/scratchy/bad and/or I hear a humming soundshow answer

    Missing a feature?

    There are a lot of features on our backlog and ideas we have. Please use the poll below to give your vote and follow the development on Twitter. Please return to this page as the poll is updated from time to time.

    survey services

    Upcoming updates

    Changes in version 2.36:

    • Planned: iOS 10 support
    • Planned: audio from iPhone to camera
    • Planned: P2P support

    Support wizard

    We are here to help you! We created this wizard to streamline our support and get you a solution as soon as possible. Only thing we ask from you is to answer a few simple questions...

    It is recommended to use the Support button in the app (Settings / About): it will open this same wizard but it saves you from a few steps!

    Step 1

       

    Which camera model(s) do you have a question about or do you have problems with?

    Next →
    - or -

    This doesn't apply to the question I have

    Step 2

          

    What is the version of the app?

    Next →

    You can find the app version by starting the app and going to Settings / About.

    - or -

    This doesn't apply to the question I have

    ← Back

    Step 4: Solutions for help with setting up your camera

    Please take the time to follow the advice below:

    • We created tutorials to assist you with the installation. Please follow them, they contain valuable information.
    • Please first setup the camera without using our app, thus using the camera's webinterface. If this fails too, there could be a hardware problem. Contact the manufacturer.
    • We probably already answered your question in our Frequently Asked Questions section. Please be sure to visit!
    • We have an active forum where users help other users. Feel free to ask your question there.

    If it's still too technical challenging for you, please understand that we cannot give individual support for setting up your camera or assist you with diagnosing connectivity issues. But maybe you could ask the neighbour kid to help you assist?

    ← Back

    Step 4: Solutions for when your camera stopped working

    Please take the time to follow the advice below:

    • Most probably the configuration of your camera or router has been changed, please check.
    • We created tutorials to assist you with diagnosing these kind of network and configuration problems. Please follow them, they contain valuable information.
    • Please check if the problem also exists when using the camera's webinterface. If so this could be a hardware or configuration problem. Contact the manufacturer or check our tutorials respectively.
    • We probably already answered your question in our Frequently Asked Questions section. Please be sure to visit!
    • We have an active forum where users help other users. Feel free to ask your question there.

    ← Back

    Step 4: Feature request

              

    So you want to inquire when a specific camera model or feature will be supported, or you have an idea for the app?

    Thank you very much for taking the time to help us with improving the app. Please use the form below for your inquiry, feature request or enhancement

    We do read all requests, but please understand we cannot reply to all requests personally.

    Subject:
    Camera model(s): (eg. FI9821W)
    iOS device(s) and version(s): (eg. iPhone 6S, iOS 9.0.2)
    Inquiry, request or idea:

    After selecting 'Submit' your E-mail program will open. Be sure to send the mail!

    ← Back

    Step 4: Beta program

    Thank you very much for helping us with improving the app.

    Please DON'T sign up if:
    you are running in a production environment (it is not possible to run both the App Store version and a beta version on the same device), or
    you are depending on the app for security or safety, or
    you can't live a day without the app, or
    you can't stand crashing apps, or
    you don't have time to reply on questions from me, or
    you want to impress your friends, or
    it affects your relationship with your social environment in a negative way.
    Please DO sign up when:
    you do have time to test my app, and
    you do have time to give feedback, and
    you like the latest and greatest but unstable features.
    If you still want to become a beta tester, please apply by sending a mail to betaapplication@foscamapp.com and mention all the iOS devices you have. Please note there is only room for a limited number of beta users.

    ← Back

    Step 4: Solutions

             

    Please first try the advice below before contacting us:

    • We created tutorials to assist you with diagnosing network and configuration problems. Please follow them, they contain valuable information.
    • Please check if the problem also exists when using the camera's webinterface. If so this could be a hardware or configuration problem. Contact the manufacturer or check our tutorials respectively.
    • We probably already answered your question in our Frequently Asked Questions section. Please be sure to visit!
    • We have an active forum where users help other users. Feel free to ask your question there.

    Did you find a bug?

    We try to deliver a stable, high quality app and have an extensive test program. However. Bugs. Do. Happen. We do apologize! Thank you giving us the chance to improve the app.

    → Use this form to submit the bug

    If all else fails

    Please only contact our support team after you tried the advice above. Support is very expensive for us, and the app is very cheap.

    → Use this form to contact our support team

    ← Back

    Submitting a bug report

              

    Use the form below to submit a bug report, please take the time to provide us with detailed information

    Camera model(s): (eg. FI9821W)
    App version:
    iOS device(s) and version(s) used: (eg. iPhone 6S, iOS 9.0.2)
    Describe the problem:
    Describe the exact steps to
    reproduce the problem
    :

    After selecting 'Submit' your E-mail program will open. Be sure to send the mail!

    ← Back (form data will be retained)

    Contacting our support team

              

    Use the form below contact our support team. Please take the time to provide us with detailed information

    Subject:
    Camera model(s): (eg. FI9821W)
    App version:
    iOS device(s) and version(s) used: (eg. iPhone 6S, iOS 9.0.2)
    Describe your problem
    or question
    :
    Describe the things
    you tried to resolve
    :

    After selecting 'Submit' your E-mail program will open. Be sure to send the mail!

    ← Back (form data will be retained)

    Don't forget to send the mail!

    Your E-mail program should now open, be sure to send the mail.

    Thank you very much for contacting us instead of leaving a bad review! Your bug report will be looked at by our development team, please note we cannot reply to all bug reports personally.

    Don't forget to send the mail!

    Your E-mail program should now open, be sure to send the mail.

    Thank you very much for contacting us instead of leaving a bad review!

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